Academic Support Leader

Summary

Provide leadership and direct support of academic computing services across campus.

Principal Duties

  • Leadership, support, and maintenance of campus computer lab equipment and faculty computing services.
  • Manages, coordinates, and participates in the development of the eLearning platforms, software and hardware inventories, and academic support budgets.
  • Serve as a member of the service desk support staff.
  • Consult with system users to determine functional requirements, analyze and identify solutions to meet University requirements.
  • Research, deploy, and maintain new technologies to meet the needs of changing business processes.
  • Provide new academic employee computer setup and orientation.
  • Identify, document and develop solutions to meet existing business process requirements using a systems approach; including analysis, design, development, testing, implementation, and maintenance.
  • Exercise discretion and judgment in the development and support of information systems.
  • Serve on the IT Planning Team whose goal is to discuss current issues and advise on planning, policy and procedure requirements.

Education and Qualifications

  • Bachelor’s Degree with two years’ experience or Five or more years of experience developing and supporting complex information systems.
  • Focused on delivering services that are stable, reliable, accessible and sustainable in a manner that is ethical and responsible.
  • Experience with managing projects from requirements gathering and progress reporting to management of change, risk management and stakeholders.
  • Excellent communication and interpersonal skills with ability to work independently and in a team environment.

Supervision Responsibility

Ability to manage multiple projects and deadlines effectively, prioritizing internal customer needs and determining urgency and impact of request.

Salary: $45,000 + benefits

 
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