Under general direction of the Provost, directs financial aid operations and advising; and collaborates with university leaders towards increasing enrollment and retention. Oversees the Financial Aid operations and office administration. Financial Aid enables students to meet their financial obligations while ensuring access to an Alaska Pacific University (APU) education for all qualified students, including those with financial needs.
- Leads the financial aid team to accomplish our mission to provide personalized, accurate and timely service; and to remain in compliance in the awarding of financial aid. Leads with integrity, positivity and professionalism.
- Communicates and works collaboratively with leadership, other departments, faculty and staff to accomplish goals and objectives of financial aid, SES and the University.
- Ensure compliance with federal and state laws and rules and regulations that pertain to financial aid programs, such as the Higher Education Act and Federal Student Aid and the Family Educational Rights and Privacy Act (FERPA); and compliance with APU’s confidential and proprietary information policy.
- Provides accurate and timely financial aid applications and reports to federal and state agencies, including but not limited to, Program Participation Agreement (PPA), Fiscal Operations Report and Application to Participate (FISAP), and Integrated Postsecondary Education Data System (IPEDS).
- Provides accurate and timely reports for internal controls, strategic decision-making and audits.
- Thinks creatively and works in a team to increase enrollment and retention.
- Designs, implements and evaluates the effectiveness of financial aid communications.
- Leads the development of financial aid policies and procedures.
- Ensures accurate and timely updates to the CAMS software financial aid module.
- Serves on APU planning and policy-making committees, as assigned.
- Develops and manages the annual financial aid department budget.
- Directs, monitors and evaluates the performance of the financial aid staff.
- Prepares and presents financial aid workshops.
- Represents APU internally and externally to government agencies, funding agencies and the public.
Knowledge and Skills
- Knowledge of financial aid systems, procedures, and standards.
- Knowledge and ability to apply current financial aid delivery mechanisms and adapt with new technological developments, as applicable.
- Knowledge of general auditing and SFS policies, standards & procedures across universities, federal and state levels.
- Skill in planning, developing, coordinating, and directing student financial service programs and initiatives.
- Skill in writing reports containing technical information.
- Skill in budget preparation and fiscal management.
- Skill in supervising and training employees, to include organizing, prioritizing, and scheduling work assignments.
- Outstanding interpersonal and community relations skills and the ability to communicate and work effectively within a diverse community.
- Skill in effectively resolving customer complaints and concerns.
- Skill in fostering a cooperative work environment.
- Skill in performing well under pressures associated with reporting deadlines.
Minimum Education Qualification
Bachelor’s degree required; degree in finance, accounting, or related field preferred.
Minimum Experience Qualification
Non-Supervisory: Five (5) years’ experience in higher education administration, including three (3) years’ experience in Federal Financial Aid.
Supervisory: Three (3) years’ managing financial aid administration or equivalent experience.
Preferred Education Qualification
Master’s degree in finance, accounting, or related field preferredApply Online