The Financial Aid Specialist performs daily operations in processing financial aid and provides assistance to students, prospective students and families.
- Provides assistance to students, prospective students and families concerning financial aid information, eligibility and the application process; guide students to successfully obtain financial aid; and ensure students understand and comply with financial aid regulations and requirements.
- Package and process institutional, state, federal and private financial aid, inclusive of ensuring eligibility, and origination and disbursement of funds are completed according to timelines.
- Run daily and weekly reports for eligibility, packaging, origination, disbursement.
- Review state reports (ACPE for State of Alaska) to certify and update funds for release or return.
- Review private loan system (ELMNet) to certify and update funds for release or return.
- Process delinquent borrower reports and complete other default management efforts.
- Administer institutional scholarship programs, such as donor-funded, early honors, and study abroad.
- Complete annual updates to the financial aid module in the student information system (CAMS software) to ensure accurate and timely processing of student financial records.
- Use Department of Education software systems such as COD, CPS, NSLDS to ensure accurate and timely financial aid administration.
- Maintain confidentiality of student financial information as required by the Family Educational Rights & Privacy Act (FERPA) and APU’s confidential and proprietary information policy.
- Keep and maintain accurate student records.
- Assist the director with the design, implementation and evaluation of financial aid communications.
- Assist the director with financial aid reporting.
- Represents APU, both internally and externally, to government agencies, funding agencies, students, parents and the general public.
Knowledge and Skills
- Knowledge of customer service concepts and practices.
- Knowledge of federal financial aid procedures and regulations.
- Knowledge of privacy laws and regulations.
- Knowledge of collecting and reporting data.
- Skill in oral and written communication.
- Skill in accuracy and attention to detail.
- Skill in customer service.
- Skill in establishing and maintaining cooperative working relationships with others.
- Skill in operating a computer and using a variety of software applications.
- Skill in reporting, math and analysis.
- Skill in assessing and prioritizing multiple tasks, projects and demands.
- Skill in making decisions fairly and consistently.
- Skill in working efficiently in a fast-paced environment.
- Skill in maintaining a high level of confidentiality.
Minimum Education Qualification
Associates Degree required.
Minimum Experience Qualification
Non-Supervisory: One (1) year of customer service and electronic processing.
Preferred Education Qualification
Bachelor’s degree is preferred.
Preferred Experience Qualification
Student service and electronic processing at a college or university.Apply Online