Under limited supervision, provides advanced clerical support for assigned division through office organization, records maintenance, reception, scheduling, and general support.
Perform advanced administration and support work requiring detailed field-specific knowledge relevant to Office(s) assigned. Requests information from and provides information to students, campus visitors, and outside sources.
- Open & Close the Student Enrollment Services (SES) Office
- Maintain the clean, orderly, and welcoming appearance of the SES lobby
- Respond to phone, email, and in-person inquiries by directing them to the appropriate office or personnel in a swift and efficient manner.
- Receive, process, and respond to requests for campus tours and info sessions
- Assist the Office of Admissions with event outreach, planning, preparation, and execution.
- Assist in the processing of paperwork for the offices in SES.
- Assist offices in entering and maintaining various databases and information systems
- Verify student’s identity when picking up checks and other documents from the front desk.
- Assist three SES offices (Admissions, Financial Aid, and Registrar) in the collection and distribution of relevant documents
- Assist Student Financial Services as cashier for handling payments/transactions
- Assist Office of Admissions with event outreach, planning, preparation, and execution
Knowledge and Skills
- Knowledge of customer services concepts and practices
- Knowledge of multi-line telephone systems operation.
- Knowledge of privacy laws and regulations.
- Knowledge of college admissions roles, procedures, and processes at four-year colleges/universities
- Knowledge of Word processing, spreadsheets, databases, internet, and email
- Knowledge of student information databases, preferably CAMS
- Knowledge of sales, advertising, marketing, and customer services practices
- Skill in operating office equipment.
- Skill in oral and written communication.
- Skill in maintaining and updating office and administrator schedules.
- Skill in establishing and maintaining cooperative working relationships with others.
- Skill in operating a personal computer utilizing a variety of software applications.
Minimum Education Qualification
One year of post-secondary (vocational-technical or college) education in office administration. Equivalent related training, education, or experience may be substituted for education.
Minimum Experience Qualification
Non-supervisory – Three (3) years of skilled office support experience. Equivalent education, training, or similar experience may be substituted for relevant experience. May require experience specific to the department assigned.